Frequently asked questions

It depends on the situation and the region. Urgent requests are prioritised, so tell us your timeline in the questionnaire and we will do everything to meet it. For complex needs requiring carer training, allow a little more time for proper preparation.

Absolutely. It is one of the main reasons Koud'min exists. The whole process works remotely: secure account, online questionnaire, calls or WhatsApp at times that suit your time zone, and regular updates in English or French.

Every carer completes a detailed questionnaire, uploads their identity documents, CV and references, and goes through a personal interview with our team. Only approved carers are proposed to families. When a case needs specific skills, we train the carer first.

Yes. Access to your information is strictly role-based, files are stored securely and contact details are only shared between a family and a carer once our team confirms the match.

No. Koud'min is a care assistance and carer matching service. We do not provide medical diagnosis or nursing acts. We complement your health professionals, we never replace them.

Every situation is different, so we prepare a personalised proposal after the care needs assessment. Tell us about your situation and we will come back to you with a clear, tailored recommendation.

We propose the carer we believe genuinely fits your needs: region, availability, languages, experience and your preferences, including the carer's gender if that matters to you. Nothing starts without your agreement.

Tell us. We follow up regularly, and if the fit is not right we look for a better match. Your loved one's well-being comes first.

Yes. Experience helps, but attitude matters most. If you have cared for a family member, or simply have the right qualities and are willing to learn, our training programme can support you.

We match families and carers across the island. Availability can vary by district, so mention your location in the questionnaire and we will confirm quickly.